top of page

Terms & Conditions

Welcome to Clay&Nature. Please read these terms carefully before placing an order.

1. General

  • All ceramics are handmade and unique; minor variations in size, shape, or colour may occur.

  • By ordering, you agree to these Terms & Conditions and our Privacy Policy.

  • We reserve the right to update these terms at any time. Changes will be posted on this page.

2. Ordering & Payment

  • Orders are processed within 2–4 business days after payment confirmation.

  • Payment methods accepted: Wix Payments, PayPal, and other options displayed at checkout.
    Prices are in GBP and include VAT where applicable.

  • ​International customers: your bank or card provider will automatically convert the payment into your local currency and may charge a small conversion fee.

3. Shipping & Delivery

  • Shipping via Royal Mail within the UK only.

  • Shipping fees: £3.95 for parcels up to 2 kg, £5 for heavier parcels, free shipping on orders over £100.

  • Estimated delivery time is 2–7 business days after dispatch.

  • Delivery times are estimates and not guaranteed.

4. Returns & Refunds

  • You have the right to cancel your order and return items within 14 calendar days of delivery.

  • Items must be returned unused, in their original packaging and condition.

  • To initiate a return, please contact us at clayandnature@hotmail.com with your order details.

  • Return shipping costs are your responsibility unless the item is damaged or faulty.

  • We will inspect the returned goods and issue a refund to the original payment method within 14 days of receipt.

  • Faulty or damaged items must be reported within 48 hours of receipt with photos of the damage and packaging.

5. Cancellation

  • Custom or commissioned pieces cannot be cancelled or returned unless faulty.

  • We reserve the right to cancel orders in the event of stock issues or errors, with a full refund.

6. Liability

  • We are not liable for loss or damage caused by improper use or handling of products.

  • We comply with all applicable UK consumer protection laws.

7. Intellectual Property

  • All content, images, and designs on this website are © Clay & Nature.

  • Unauthorised use or reproduction is prohibited.

8. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of UK courts.

Returns Policy

We want you to be completely satisfied with your purchase. If you are not:

1. Returns

  • Return your item within 14 calendar days of delivery.

  • Items must be unused and in original packaging.

  • Notify us via email at clayandnature@hotmail.com before returning.

  • Return shipping costs are paid by you unless the item is faulty.

Faulty or Damaged Items

  • Report any damage or faults within 48 hours of receiving your order.

  • Include photos of the damage and packaging.

  • We will arrange for a refund or replacement as appropriate.

Non-Returnable Items

  • Custom, personalized, or commissioned items cannot be returned unless faulty.

Privacy Policy

At Clay&Nature, protecting your privacy is a priority. This policy explains how we collect, use, and protect your personal data.

1. Data Controller

Clay&Nature
Johanna Hofer

Email: clayandnature@hotmail.com
Based in the United Kingdom

2. Data We Collect

  • Personal identification data: name, email, address, phone.

  • Payment information (processed securely by Wix Payments or PayPal).

  • Order history and preferences.

  • Website usage data via cookies and analytics.

3. How We Use Your Data

  • To process and fulfill orders.

  • To communicate order updates or respond to inquiries.

  • To send marketing emails if you opt in.

  • To improve our website and services.

4. Legal Basis for Processing

  • Contract performance (processing your orders).

  • Consent (marketing communications).

  • Legal obligations (accounting, tax).

5. Cookies & Tracking

  • We use cookies to enhance website functionality and analyze usage.

  • Cookies do not collect personally identifiable information.

  • You can control cookies through your browser settings.

6. Data Sharing

  • We share your data only with trusted third parties necessary for order fulfillment (payment providers, couriers).

  • We never sell your personal data.

7. Data Security

  • We store your data securely on Wix’s GDPR-compliant servers.

  • Access is limited to authorized personnel only.

8. Your Rights

You have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Withdraw consent at any time (for marketing).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at clayandnature@hotmail.com.

9. Data Retention

We keep your data only as long as necessary to fulfill orders and comply with legal obligations.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted here.

Cookie Policy

We use cookies to improve your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences.

  • Analyze site usage to improve functionality.

By using our website, you consent to our use of cookies. You can control cookies via your browser settings.

bottom of page